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Analyst I, IT in Ames, IA at REG

Date Posted: 4/30/2018

Job Snapshot

  • Employee Type:
  • Location:
    Ames, IA
  • Job Type:
  • Experience:
    0 to 2 year(s)
  • Date Posted:

Job Description


The purpose of this job is to provide support to employees on all company IT systems and applications, including the installation and on-going maintenance of user workstations.


Key Accountabilities:

Support End User Technology Needs

  • Respond to employee various  technology needs in person or via email, phone, Lync, or remote desktop software to provide break/fix support for PC/laptop hardware, operating systems, applications, printers, video conference system, and etc.
  • Use helpdesk management system to respond to user support requests

User Administration

  • Onboard new users by creating all new user account information Active Directory, Enterprise Resource Planning (ERP) system, phone system, video conference, intranet, and etc.
  • Assist with Sarbanes Oxley documentation gathering activities
  • Maintain asset management system
New User Computer Deployment

  • Responsible for executing PC setup and desktop image deployment for all new users
  • Maintain and execute PC deployment imaging system
  • Install PC hardware peripherals and phone handsets
  • Install printer hardware and drivers as needed
  • Train users as needed
Other frequent duties:

  • Provide recommendations on company computer desktop/laptop systems and hardware purchases
  • Assist System/Network Administrators by building new servers, configuring Ethernet switches, or firewalls as needed
  • Maintain tape backup system, swap tapes, and monitor backup logs
  • Assist System/Network Administrators by building new servers, configuring Ethernet switches, or firewalls as needed
  • Solve issues desk side and via remote desktop
  • Ability to handle difficult situations with clients
  • Mentor and/or train for new or junior desktop staff
  • Resolve enterprise application issues based on provided documentation or if necessary, escalate to designated resource
Perform other duties as assigned


Education Required: 2 year associates degree – Information Technology related degree

Experience Required:  0-2 years

Skills Required

Strong verbal and written communication skills

Advanced desktop support - client side or remote

Build and deploy/setup client personal computers

Ability to maintain desktop deployment methods or imaging software

Install and configure host based antivirus software

Desktop - Windows XP to Windows 7 Migration

Desktop – Windows 7 installation, support, patching, and troubleshooting

Ability to modify system registry 

Support of Office 2007/2010/2013, IE8/9/10/11

Troubleshoot network printers

Active Directory understanding - client side

Demonstrated experience providing support with remote tools

Install and troubleshoot 3rd party applications on the desktop

Ability to install and update device drivers

Special skills or knowledge preferred:

Experience training/mentoring junior technicians

JD Edwards support experience

Oracle Transportation Management support experience

SQL database administration Network skills relating to Ethernet switch configuration

Network skills relating to Firewall and VPN configuration

VMware and Virtualization technologies

Experience with backup systems and software

Ability to troubleshoot wireless network problems – client side

ITIL knowledge and certifications