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Intern, Desktop Analyst in Ames, IA at REG

Date Posted: 9/6/2017

Job Snapshot

  • Employee Type:
    Seasonal/Temp
  • Location:
    Ames, IA
  • Job Type:
    Entry Level
  • Experience:
    Not Specified
  • Date Posted:
    9/6/2017

Job Description

POSITION PURPOSE: 

The purpose of this position is to assist with support for End User Technology Needs, User Administration, and New User Computer Deployment. 

ESSENTIAL FUNCTIONS:  

Key Accountabilities:

Support End User Technology Needs

  • Respond to employee needs in person or via email, phone, Lync, or remote desktop software to provide break/fix support for PC/laptop hardware, operating systems, applications, printers, video conference system, and etc.
  • Use helpdesk management system to respond to user support requests

User Administration

  • Onboard new users by creating all new user account information Active Directory, Enterprise Resource Planning (ERP) system, phone system, video conference, intranet, and etc.
  • Assist with Sarbanes Oxley documentation gathering activities
  • Maintain asset management system 

New User Computer Deployment

  • Responsible for executing PC setup and desktop image deployment for all new users
  • Maintain and execute PC deployment imaging system
  • Install PC hardware peripherals including; docking stations, printers, monitors, keyboards, mice, video conference cameras, and etc.
  • Install printer hardware and drivers as needed
  • Install phone handsets
  • Train users as needed
Other frequent duties:
  • Provide recommendations on company computer desktop/laptop systems and hardware purchases
  • Assist System/Network Administrators as needed in scaling network and turning up new branch office sites
  • Maintain tape backup system, swap tapes, and monitor backup logs
  • Assist System/Network Administrators as needed by building new servers, configuring Ethernet switches, or firewalls as needed
  • Ability to handle difficult situations with clients and turn them into a win for the desktop support team
  • Solve issues desk side and via remote desktop
Perform other duties as assigned 

JOB QUALIFICATIONS: 

Education Required: Pursuing a bachelor’s degree –Information Technology or related degree

**Senior, Junior, or Sophomore status preferred 

Experience Required: Desktop support experience, preferably in multi-location environment with windows operating systems

**Business environment experience, relevant courses, club participation and internship preferred 

Skills Required


  • Strong verbal and written communication skills
  • Advanced desktop support - client side or remote
  • Build and deploy/setup client personal computers
  • Ability to maintain desktop deployment methods or imaging software
  • Install and configure host based antivirus software
  • Desktop - Windows XP to Windows 7 Migration
  • Desktop – Windows 7 installation, support, patching, and troubleshooting
  • Windows networking TCP/IP Configuration and troubleshooting
  • Ability to modify system registry 
  • Advanced support of Office 2007/2010/2013, IE8/9/10/11
  • Troubleshoot network printers
  • Thorough understanding of Active Directory - client side
  • Demonstrated experience providing support with remote tools
  • Install and troubleshoot 3rd party applications on the desktop
  • Ability to install and update device drivers