Intern, IT Analyst in Ames, IA at REG

Date Posted: 1/5/2020

Job Snapshot

  • Employee Type:
  • Location:
    Ames, IA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Our comprehensive, 12-week paid internship program gives you the opportunity to test your skills working for the nation’s leading producer of cleaner fuels and developer of renewable chemicals. This internship will begin May 18, 2020 and end August 7, 2020.

The purpose of this position is to assist with support for End User Technology Needs, User Administration, and New User Computer Deployment.

Key Accountabilities:
Support End User Technology Needs

• Respond to employee needs in person or via email, phone, Skype for Business, or remote desktop software to provide break/fix support for PC/laptop hardware, operating systems, applications, printers, video conference system, etc.
• Use helpdesk management system to manage customer support requests
User Administration
• Onboard new users by creating all new user account information Active Directory, Enterprise Resource Planning (ERP) systems, phone system, video conference, intranet, etc.
• Assist with Sarbanes Oxley documentation gathering activities
• Maintain asset management system

New User Computer Deployment
• Responsible for executing PC setup and desktop image deployment for all new users following guides for accuracy
• Maintain and execute PC deployment imaging system
• Install PC hardware peripherals including; docking stations, printers, monitors, keyboards, mice, video conference cameras, and etc.
• Install printer hardware and other drivers as needed
• Install phone handsets
• Train users as needed 

Other frequent duties:
• Provide recommendations on company computer desktop/laptop systems and hardware purchases
• Assist System/Network Administrators as needed in scaling network and turning up new branch office sites
• Assist System/Network Administrators as needed by building new servers, configuring Ethernet switches, or firewalls as needed
• Ability to handle difficult situations with clients and turn them into a win for the desktop support team
• Solve issues desk side and via remote desktop and in person

Perform other duties as assigned


Education Required: Pursuing a bachelor’s degree –Information Technology or related degree
**Senior, Junior, or Sophomore status preferred
Experience Required: Desktop support experience, preferably in multi-location environment with windows operating systems
**Business environment experience, relevant courses, club participation and internship preferred

Skills Required:
•Strong verbal and written communication skills
•Advanced desktop support - client side or remote
•Build and deploy/setup client personal computers
•Ability to maintain desktop deployment methods or imaging software
•Install and configure host based antivirus software
•Desktop - Windows 7 to Windows 10 Migration
•Desktop – Windows 10 installation, support, patching, and troubleshooting
•Windows networking TCP/IP Configuration and troubleshooting
•Ability to modify system registry
•Advanced support of Office 2013, 2016, IE8/9/10/11
•Troubleshoot network printers
•Thorough understanding of Active Directory - client side
•Demonstrated experience providing support with remote tools
•Install and troubleshoot 3rd party applications on the desktop
•Ability to install and update device drivers

Special skills or knowledge preferred:
•Network skills relating to Ethernet switch configuration
•Network skills relating to Firewall and VPN configuration
•VMware and Virtualization technologies
•Experience with backup systems and software
•Powershell experience
•Ability to troubleshoot wireless network problems – client side

REG is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or veteran status.