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Senior Coordinator, Operations Services - remote night shift in Ames, IA at REG

Date Posted: 5/30/2018

Job Snapshot

Job Description


The purpose of this job is to assist customers with product demand and delivery during non-regular office hours.  Focusing on the downstream/end-user market however able to help with any customer inquiries.   This position will be a remote role with the hours of 5pm to 1am CST. 



Account/Contract Management

  • Scheduling and entering orders in EKA/JD Edwards
  • Validating pricing
  • Monitoring volume remaining on contracts
Customer Service
  • Prompt response to any customer inquiries
  • Effective communication with customers (phone/email)
  • Positive relationships with other departments that help facilitate customer service
  • Work with carriers in arranging delivery of product based on customer demand
  • Capable of entering any load information necessary in terminal systems
  • Monitoring inventory levels to ensure sufficient product to fill customer demands
  • Follow through on receipt and delivery to the customer based on customer requirements
  • Capable of reviewing credit status in JDE and release orders based on the guidelines provided by the credit department

Sales Operations

  • Processing Bill of Lading (BOL) Paperwork
  • Understand interdepartmental policies and procedures

Other frequent duties:

  • Mandatory overtime to complete week/month end processing
  • Perform other duties as assigned


*First 90 days, mandatory training in Ames, Iowa. 

Education Required: 2 year associates degree – Accounting or related business degree

**1-2 years – customer service, accounting, or related office management role may substitute

Experience Required:  3-5 years.  Experience working in a remote office preferred. 

Skills Required

Advanced Excel skills

Strong verbal and written communication skills

Extensive math and accounting skills

Microsoft Office Suite (Excel, PowerPoint, Outlook)

10-key adding machine skills

Special skills or knowledge preferred:

JD Edwards


Sales Force

Commodity management software experience


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