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Analyst II, IT in Ames, IA at REG

Date Posted: 7/13/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Ames, IA
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    7/13/2018

Job Description

POSITION PURPOSE:

Provide technical support to employees on all company supported systems, applications and hardware.  Be a go to person for Analyst I team members for advanced issue resolution.  Participate on a team working to provide best in class IT support.


ESSENTIAL FUNCTIONS: 

Key Accountabilities:

Support End User Technology Needs

  • Respond to employee various  technology needs in person or via email, phone, Lync, or remote desktop software to provide break/fix support for PC/laptop hardware, operating systems, applications, printers, video conference system, etc.
  • Use helpdesk management system to respond to user support requests
  • Document solutions for repeat incidents for internal IT staff and end users.

User Administration

  • Document solutions for repeat incidents for internal IT staff and end users.
  • Onboard new users by creating all new user account information Active Directory, Enterprise Resource Planning (ERP) system, phone system, video conference, intranet, etc.
  • Assist with Sarbanes Oxley documentation gathering activities
  • Maintain asset management system
  • Assist in maintaining Active Directory groups for permissions
New User Computer Deployment

  • Responsible for executing PC setup and desktop image deployment for all new users
  • Manage, maintain and execute PC deployment imaging system
  • Install PC hardware peripherals and phone handsets
  • Install printer hardware and drivers as needed
  • Train users as needed
  • Install software packages as needed
Other frequent duties:

  • Provide recommendations on company computer desktop/laptop systems and hardware purchases
  • Assist System/Network Administrators by building new servers, configuring Ethernet switches, or firewalls as needed
  • Maintain tape backup system, swap tapes, and monitor backup logs
  • Assist System/Network Administrators by building new servers, configuring Ethernet switches, or firewalls as needed
  • Solve issues desk side and via remote desktop
  • Ability to handle difficult situations with clients
  • Mentor and/or train IT staff including Analyst I, new staff, and desktop staff
  • Resolve enterprise application issues based on provided documentation or if necessary, escalate to designated resource
  • Perform other duties as assigned

JOB QUALIFICATIONS:

Education Required:

2 year associates degree – Information Technology related degree and 4 years related work experience

OR

4 year bachelor’s degree and 2 years related work experience – Information Technology/Computer Science/Computer Engineering related degree preferred

Skills Required

Strong verbal and written communication skills

Advanced desktop support - client side or remote

Build and deploy/setup client personal computers

Ability to maintain desktop deployment methods or imaging software

Install and configure host based antivirus software

Desktop – Windows 7 and Windows 10 installation, support, patching, and troubleshooting

Ability to modify system registry 

Support of Office 2013/2016

Troubleshoot network printers

Active Directory understanding - client side

Demonstrated experience providing support with remote tools

Install and troubleshoot 3rd party applications on the desktop

Ability to install and update device drivers

Able to solve 90% of service related incidents independently

Preferred skills or knowledge:

Experience training/mentoring junior technicians

JD Edwards support experience

Oracle Transportation Management support experience

SQL database administration network skills relating to Ethernet switch configuration

Network skills relating to firewall and VPN configuration

VMware and virtualization technologies

Experience with backup systems and software

Ability to troubleshoot wireless network problems – client side

ITIL knowledge and certifications

Knowledge of scripting for automation

Polycom Video Teleconferencing support and maintenance